Consumer Law ensures that customers are protected against such issues as fraud, ‘dodgy goods’, poor services or mis-selling. It also ensures that consumer markets abide by the rules and regulations enshrined within Consumer Law. Various pieces of legislation apply, most notably the Consumer Contracts Regulations, Sales of Goods Act and other similar laws.
The rules also include digital content in this definition. So all products – whether physical or digital – must meet the following standards:
- Satisfactory quality Goods shouldn’t be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t usually be held to as high a standard as luxury goods.
- Fit for purpose The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
- As described The goods or services supplied must match any description given to you, or any models or samples or examples shown to you at the time of purchase.
If you have problems with business or personal transactions, then our advisers can help you fight back, whether involving a small market trader or a large multi-national company, for your rights.